Booking direct
Cancellation Policy
Booking direct with Traverse Hospitality means one cancellation policy across every property — no per-listing fine print to decode.
More than 14 days before check-in
Full refund, including taxes and fees. Cancel any time up to 14 days before arrival and we refund the full amount you paid.
Within 14 days of check-in
Non-refundable. Once inside the 14-day window the booking is no longer eligible for a refund — including for weather, illness or travel disruption. Consider trip insurance for stays where flexibility matters.
How to cancel
Contact us as soon as possible at bookings@traversehospitality.com or call 720-759-2013. Cancellations take effect on the date we receive your request.
Early departures
If you leave before your scheduled check-out date, no refund is provided for the unused nights.
No-shows
If you do not check in on your arrival date and do not contact us, the reservation is treated as a no-show and no refund is issued.
Modifications
Date changes and other modifications are subject to availability and may result in a price adjustment. Contact us to discuss any change to your reservation.
Extenuating circumstances
In cases of documented emergencies, natural disasters, or government-imposed travel restrictions, we may offer modified terms at our discretion. Please get in touch to discuss your situation.
Bookings made elsewhere
Reservations made through Airbnb, VRBO, Booking.com or another platform follow that platform's cancellation policy, not this one. Check the site you booked through for its terms.